Correspondence Action Officer

GG 11

Duty Location

FORT MEADE, ANNE ARUNDEL, MD

Major Duties

  • Captures and catalogs incoming correspondence and other information requests requiring the Command executive leadership’s attention and/or signature to facilitate its tracking.
  • Brings cognizant leaders’ attention to these items, including providing explanation of their nature and, as appropriate, suggested courses of action (COAs).
  • Manages and documents the status and review/comment of responses during all stages of development. Also manages circulation of draft materials requiring multiple approvals and signatures, including maintaining careful version control.
  • Collaborates with the knowledge management team to capture all materials for the Command’s knowledge base.
  • Where appropriate, identifies relevant precedents and recommends knowledge base content that may serve as a model for development of responses to correspondence and other related materials.
  • As such COAs are approved, assumes responsibility for preparing draft responses.
  • Ensures such materials are organized and accessible in a timely manner, kept confidential, and maintained in a manner consistent with their assigned security classification.
  • Maintains detailed status records to ensure contributors make necessary progress to achievement of assigned objectives.
  • Prepares first drafts of correspondence. Proofreads and edits draft electronic and hard copy correspondence, as well as other documents and office communications before they are presented for review/approval and signature by the executive leadership.
  • On a recurring basis, generates correspondence management reports to keep the Command Secretariat and executive leadership informed of key performance metrics (e.g., time required to develop responses of different types).
  • Generates reports useful in improving understanding of the correspondence function in its current state.

Qualifications/ Specialized Experience

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) Employee Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions Current Department of Army Civilian Employees Current DoD Cyber Excepted Service (CES) Employee (non-Army) Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service Positions Non-Department of Defense (DoD) Transfer Applying to Cyber Excepted Service Positions Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. One year of specialized experience would be demonstrated by: 1) Researching materials to provide appropriate responses to inquiries; AND 2) Coordinating with staff to ensure that documents are completed in accordance with regulatory and organizational compliance; AND 3) Evaluating administrative processes such as, correspondence management, to determine deficiencies and improvements; AND 4) Drafting and editing documents to ensure their accuracy. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.