Supervisory Information Technology Specialist (Policy and Planning)

Duty Location

KUWAIT, KUWAIT

Major Duties

• The position serves as a full Deputy Director for one of five Regional Cyber Centers (RCC) throughout the global enterprise.
• The supervisor provides strategic direction, provides operational context, and mission imperatives in terms of scope of work assigned, general objectives and goals to be achieved.
• Makes decisions on work problems presented by subordinate leaders and collaborates with supervisors of other organizations to negotiate and determine work-related changes affecting those organizations.
• Exercises surveillance over team programs to ensure adequate and timely accomplishment of current and future objectives, adherence to policies, compatibility with short and long-range plans,and required staff actions.
• Reviews procedures, methods, and techniques for performance of work.
• Furnishes guidance on unusual and controversial issues and performs final technical reviews when appropriate.
• Determines training needs, establishes formal training plans in conjunction with agency training coordinator and civilian personnel specialists.
• Changes team structure and individual assignments to achieve new goals, meet mission needs,or accomplish long range objectives.
• Provides expert technical advisory service in the operation and management of the organization. Develops policy and procedures for accomplishment of short and long-range goals and objectives.
• Analyzes network configurations and enterprise service delivery to determine optimum efficiency and cost effectiveness of ARCYBER and NETCOM managed networks.
• Serves as the primary interface with customer organizations for coordinating and resolving issues related to service quality, reliability, technical requirements, applications, timelines, and critical operational issues.

Qualifications/ Specialized Experience

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. United States Citizes Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. This position is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by providing expert technical direction and assistance, developing procedures, standards, and plans to ensure Army end-user and organizational information system requirements are satisfied; providing expert technical advisory service in the operation and management of the organization; developing policy and procedures for accomplishment of short and long-range goals and objectives; analyzing network configurations and enterprise service delivery to determine optimum efficiency and cost effectiveness of managed networks; and serving as the primary interface with customer organizations for coordinating and resolving issues related to service quality, reliability, technical requirements, applications, timelines, and critical operational issues. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. Current DoD Employees: If a current permanent CES employee, you shall be granted administrative return rights. If not a current permanent CES employee, you may be granted administrative return rights if agreed to by your CONUS organization. In accordance with DoD CES Personnel System Implementation Guidance for Overseas Rotations and Administrative Return Rights, employees must be able to satisfy the rotation requirement and tour limitations in DoD Instruction 1400.25 Volume 1230.