Supervisory IT Specialist (Network Services), GG-2210-14, Duty Location: Fort Huachuca, Az

GG-2210-14PermanentJobs open to U.S. Citizens, Nationals, or those who owe allegiance to the U.S.

Organization

Army Network Enterprise Technology Command

Duty Location

FORT HUACHUCA, COCHISE, AZ

Major Duties

• Serves as the Army Global Cyber Center (GCC), Global Operations Division, Current Operations (CUOPS) Branch Chief, supervising civilian and military employees engaged in 24x7 operations.
• Ensure the Global Cyber Center, Global Operations Center's strategic plan, mission, vision, and values are communicated to the team and integrated into its strategies, goals, objectives, work plans and work products and services.
• Assist the Chief, Global Operations Division and Global Cyber Center Director, during contingencies and crises by maintaining situational awareness, directing, and synchronizing the operations activities.
• Represent the Global Cyber Center Director for maintaining situation awareness for overall requirements and objectives for managing network equipment, systems, and information needed for meeting current and future operational needs.
• Attend conferences, meeting, and working groups with major commands and theaters presenting the Network Enterprise Technology Command (NETCOM) position on operational subjects, projects, and missions.
• Address technical and operational issues from all external headquarters (HQs) elements, organizations, and agencies, managing assigned program execution, and defending resource planning requirements.
• Provide overall technical monitoring, action, and coordination of cyberspace Department of Defense information network (DoDIN) Army functions.
• Ensure the complete and comprehensive health and security posture of networks/ operations for Army cyber defense and technical operations.

Qualifications/ Specialized Experience

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience.

To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically directly related to the work of the position to be filled.

Specialized Experience: Managing an organization's network and enterprise by applying information technology and related disciplines such as operational goals, risk management framework, life cycle plans, user requirements, software security, usability threats, and emerging technologies; providing leadership and/or program oversight to an organization through the identification of cyber workforce planning, best practices, and lessons learned; supporting organizational cyber activities national and international laws, regulations, policies, plans, standards, and ethics; and engaging with senior leaders and staff through meetings, briefs, and reports to inform, instruct, and persuade in support of the mission.

The specialized experience must include, or be supplemented by information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others;
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT -related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts or ideas; adjusting style when work with individuals with different levels of understanding; using various methods to explain and convey information; and
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone - no substitution of education for experience is permitted.

Conditions of Employment

• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret security clearance or access for the duration of employment.
• The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted.
• This position has a Temporary Duty (TDY) or business travel requirement of 25% of the time.
• In support of contingency operations, incumbent may be required to work overtime and shift work on short notice to include nights, holidays, and weekends. In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission requirements.
• This position is designated "Mission Essential".
• Incumbent must be able to obtain (within 6 months of appointment) and maintain the proper and current Information Assurance certification to perform Information Assurance functions in accordance with DoD 8570.01-M.
• This position requires you to submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter.

Additional Information

• If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment.
• This position is in the Supervision/Management Category at the Senior Work Level within the CES Occupational Structure.
• Male applicants born after December 31,1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• Direct Deposit of Pay is required.
• Salary includes applicable locality pay or Local Market Supplement.
• Appointment Type: Permanent; Work Schedule: Full-time; Service: Excepted
• Promotion Potential: None; Supervisory Status: Yes
• Job Family (Series): 2210 - Information Technology Management. This is a Digital Technology Career Field.
• Three year trial/probationary period may be required.
• Position Sensitivity and Risk: Special-Sensitive (SS)/ High Risk; Trust determination process: National Security
• Permanent Change of Station (PCS) allowance may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government interest. When you perform a Civilian PCS with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction for more information.
• Recruitment Incentive: May be authorized; Relocation Incentive: May be authorized.
• Appointment may be subject to suitability or fitness determination, as determined by a completed background investigation.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• Incumbent is required to complete mandatory supervisor training and refresher training.
• This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Appointment to this position does not confer competitive status.
• Telework Eligible: No; Remote Work: No
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet on USAjobs.

Statement of Excepted Service- This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f.

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Required Documents- 1. Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, you may not be considered for this vacancy. For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, you may not receive consideration for this position. 2. Other supporting documents: Transcripts (if using education to qualify), SF50, DD214, Veteran’s Administration letter with disability rating. Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. WARNING: DO NOT INCLUDE CLASSIFIED INFORMATION IN YOUR APPLICATION PACKET! Application packages that contain Classified information WILL NOT receive consideration for this position. Should you submit a resume or any other document as part of your application package and it is confirmed that any of the information is Classified, in addition to being found ineligible for consideration for this position, your Security Office will be notified to determine if any further action is warranted. If you fail to provide the required documents, you will be marked as having an incomplete application package and you will not be considered any further.

CES Veteran's Preference- DoD Components with CES positions apply Veterans’ Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, “CES Employment and Placement.” If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.

Equal Opportunity Employer - The United States government does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.