93rd_IT Specialist Network GG-2210-11 RPA 381979 (Ft. Campbell)_Line 25

GG-2210-11PermanentOpen to Public

Organization

Army Network Enterprise Technology Command

Duty Location

FORT CAMPBELL, CHRISTIAN, KY

Major Duties

Serves as a NetPlus Network Systems Administrator (SA) in the Network Infrastructure Division (NID) of the Regional Network Enterprise Center (RNEC)-Fort Campbell. Responsible for providing database server administration services for the NetPlus server providing updates for the Cisco Local Session Controller (LSC), Unity Voice Mail, Video Teleconferencing (VTC), Voice over Internet Protocol (VoIP)\Voice over Secure Internet Protocol (VoSIP) feature set assignment, test and troubleshooting for the RNEC-Fort Campbell and/or the installation.

Qualifications/ Specialized Experience

To be determined qualified for this position your resume MUST reflect meeting the Basic Qualifications

AND the specialized experience listed below. To qualify based on your experience, your resume must

clearly describe the following quality experience: installing telephone data lines or connections for an organization; restoring or rerouting disrupted or degraded circuits over available facilities; and evaluating the impact of networking equipment changes to include security or automation/data/voice operation implications.

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

For more info on IT competencies: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Conditions of Employment

•This position is Noncritical Sensitive, and incumbent must obtain and maintain a SERCET clearance based on a T-3 Investigation. Failure to do so may result in separation for the efficiency of the Federal Service.

•This position is designated as an IAT-II, IT-I and requires a COMPTIA (Security +) certification at a minimum. Incumbent is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M, Information Assurance Workforce Improvement Program, dated 19 December 2005 (with changes).

•Overtime and on-call duty may be required on short notice to include nights, holidays, and weekends in support of related mission requirements.

•May be required to perform 24 x 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.

•Subject to callback requirement to report to duty within 2 hours of notification due to mission requirements.

•TDY up to 10% may be required. Government regulations will be followed for all official travel.

•Employee must possess a valid motor vehicle driver’s license.

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Additional Information

•Multiple positions may be filled from this announcement

•Salary includes applicable locality pay or local market supplement.

•If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment.

•Incentives Authorized: Maybe

•Appointment type: Permanent

•Work schedule: Full-time

•Service: Excepted

•Promotion potential: None

•Supervisory status: No

•This position is in the Professional Work Category at the Full Performance work level within the CES Occupational Structure.

•Three-year probationary period may be required.

•The United States government does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

•Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.