Supervisory Information Technology Specialist (Network Services)

Duty Location

FORT HUACHUCA, COCHISE, AZ

Major Duties

• Serve as the Army Global Cyber Center (GCC), Operations Division, Deputy Branch Chief, supervising civilian, military, and contractor employees engaged in 24x7 operations.
• Ensure the Global Cyber Center, Operations Center's strategic plan, mission, vision, and values are communicated to the team and integrated into its strategies, goals, objectives, work plans and work products and services.
• Assist the Chief, Operations Division and Global Cyber Center Director, during contingencies and crises by maintaining situational awareness, directing, and synchronizing the operations activities.
• Represent the Global Cyber Center Director for maintaining situation awareness of overall requirements and objectives for managing network equipment, systems, and information needed for meeting current and future operational needs.
• Attend conferences, meetings, and working groups with major commands and theaters presenting the Global Cyber Center and Network Enterprise Technology Command (NETCOM) position on operational subjects, projects, and missions.
• Address technical and operational issues from all external headquarters (HQs) elements, organizations, and agencies, managing assigned program execution, and defending resource planning requirements.
• Provide overall technical monitoring, action, and coordination of cyberspace Department of Defense Department Network (DoDIN) Army functions.
• Ensure the complete and comprehensive health and security posture of networks/operations for Army cyber defense and technical operations.
• Procure and facilitate training for military and civilian workforce.

Qualifications/ Specialized Experience

Who May Apply: U.S. Citizens This position is in the Supervision/Management Category at the Senior Work Level within the CES Occupational Structure. Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe one-year specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by: (1) Managing the operational activities of an organization's network enterprise by applying information technology and related disciplines such as, operational Tactics, Techniques, and Procedures (TTPs), cyber security, and emerging technologies to respond to and report on network operations and cyber related incidents and/or threats; (2) Preforming leadership functions such training and development, performance management, and workforce planning (e.g. recruitment and retention) to enhance organizational proficiency; and (3) Overseeing or coordinating projects by leveraging available assets such as Information Technology (IT) personnel and/or administrative personnel, budget, hardware, equipment, and software to convert business requirements into technical implementations. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.